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 Identifies a person's unique approach to work.
Improves ability to place the right person in the right position.
Identifies core competencies required for service management success.
Efficient, computerized methodology.
A simple to execute online assessment system.
Multilingual.
International validation and norming.
Compatible with all on-line software packages.
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Improves selection of human resources.
Increases likelihood for superior performance by each individual.
Assists organization in measuring and prioritizing performance criteria.
Online feedback provides immediate report profiles.
Helps with the development of performance-based job descriptions.
Reduces turnover.
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Regardless of the segment, everyone in the
global hospitality industry today is seeking personnel with talent and passion. Research
conducted at Cornell University's School of Hotel Administration has revealed
peak performers in the service industry bring key competencies to their positions.
Our assessments provide feedback about the following performance
characteristics:
1. Leadership - measuring big picture orientation, vision and goal setting.
2. Group Process and Team Building - measuring needs for collaboration, affiliation, and teamwork.
3. Creativity - measuring aspects of innovation, creativity and curiosity.
4. Sensitivity to Diversity - measuring sensitivities to individual, cultural, and ethnic differences.
5. Ethical Awareness - measuring concerns for fairness, equity, integrity, and ethics.
6. Problem Solving - measuring ability to think strategically, and create solutions to complex situations.
7. Service Orientation - measuring concerns for guest or customer satisfaction.
8. Self-Efficacy - measuring aspects of confidence, independence, and self-direction.
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